Privacy Policy

Escondido Media LLC, DBA CatchaDoc (“us,” “our,” or “we”) respects the privacy of the visitors to its Website, the home page of which is located at https://www.catchadoc.com (the “Site”). This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use, and disclosure of Personal Information and Anonymous Information you submit to us through our Site. Please note that the type of information we collect and hold about you will depend on whether or not you are a registered user of our Website.

This Privacy Policy has been developed in accordance with our legal obligations. This Privacy Policy applies to all Personal Information and Anonymous Information submitted to us through our Site, excluding our employee information and professional directory listings (consisting of information in the public domain) that have been and will be collected, used, and disclosed by CatchaDoc. Privacy-related requests, including data access and account deletion, are handled exclusively through our Contact Us form for verification and security purposes.

“Personal Information” is information about you that is personally identifiable to you, like your name, address, email address, phone number, as well as other non-public information that is associated with the foregoing.

“Anonymous Information” means information that is not associated with or linked to your Personal Information. Anonymous Information does not allow the identification of individual persons. We may create Anonymous Information from (i) automatically gathered information, or (ii) Personal Information by excluding information (such as names) that make the information personally identifiable to you.

Please read this Privacy Policy carefully so that you will understand how your Personal Information will be treated as you make use of our Site. By using the CatchaDoc site, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Information according to this Privacy Policy.

Information Escondido Media LLC, DBA CatchaDoc Gathers
Registration/Enroll

When you browse our website and do not interact with the Site for any online service or product from CatchaDoc, you browse anonymously. Personally identifiable information such as your name, address, phone number, and email address, etc., is not collected as you browse.

If you register or enroll to use CatchaDoc services, we collect and store Personal Information that specifically identifies you or your account. At this time, the only mandatory information required to signup is your email address. If you want to leave a review we require your first name, last name, User ID, password, city, state, zip/postal code, email address, and gender.

Other information requested by CatchaDoc is optional. We may, in the future, include other optional requests for information from you to help us to tailor the Site for you and deliver personalized information to you. Without your consent, we will not share, rent, or sell any Personal Information with third parties in any way other than what is disclosed in this Privacy Policy.

Automatically Gathered Information

CatchaDoc automatically collects browser type and browser software version to tailor the presentation of the Site and the Site services to the Visitor’s or User’s platform and to maintain a record of the User’s or Visitor’s activity on the Site. As an automatic process, our Web server software records a log file of IP addresses that access the Site. We also collect IP address information but do not ordinarily link IP addresses to Users’ Personal Information. However, we can and will use IP addresses to identify a User when we, in our sole discretion, determine that it is necessary to enforce compliance with our Terms of Service or to protect our service, Site, customers, or others. Further, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with the CatchaDoc Customer Service when you respond to a survey.

Cookies

Cookies are small text files a website creates when you visit a site. There are two common types of cookies, “session cookie” and “persistent cookie.” A session cookie is created by a website when that website is accessed and it is automatically deleted by closing the web browser. A persistent cookie is a cookie that is stored on the hard drive of the user’s computer for a period of time chosen by the website that set the cookie, usually for a number of years, unless the user deletes it manually. The use of cookies is an industry standard and cookies in and of themselves do not personally identify users, although they do identify a user’s computer.

We use cookies as a part of the log-in process. If you choose to reject cookies from our Site, you may not be able to log in and use all the functions and services on the Site. We also use cookies to learn how all our visitors navigate throughout the various parts of the website. This website tracking data is used in the aggregate to help us provide the most efficient service and navigational tools for our visitors. Cookies can also make your use of the Site easier by saving log-in preferences. You can indicate whether or not you wish to have your log-in preferences saved by checking the “Remember Me” box at registration. If this option is checked, persistent cookies are used to store your log-in information so that you will not need to enter your log-in ID each time you visit the Site. If this option is not selected you may need to re-enter your log-in information every time you visit the Site.

How CatchaDoc Uses Information
Personal Information

Once collected, we may use your Personal Information for the following purposes:

To register you as a CatchaDoc consumer or physician visitor, and to confirm your status as a physician, and CatchaDoc member;

To process, fulfill and follow up on your membership application;

To create internal reports to understand individual and aggregate web usage and activity levels;

To answer your emails or online requests;

To send information you request;

To send and process surveys or medical specialty alerts;

To ensure the CatchaDoc Site is relevant to your needs;

To deliver CatchaDoc services such as newsletters or events;

To notify you about CatchaDoc and its subsidiary companies’ new products/services, special offers, upgrades, and other related information from CatchaDoc and other approved third parties.

We provide the option and you can change your mind at any time about receiving email communication by using the unsubscribe instructions provided with each email.

Anonymous Information

We may use Anonymous Information to analyze inquiry, request, and usage patterns so that we may enhance our services and the Site. We reserve the right to use and disclose Anonymous Information to third parties at our discretion.

Share and Disclose Information

We do not sell, rent or trade any Personal Information collected. However, we may share anonymized user data with our business partners in order to provide them an opportunity to offer products or services that may be of interest to you. CatchaDoc may also occasionally hire other companies to provide limited services on our behalf including, but not limited to, packaging, mailing and delivering purchases, answering customer questions about products or services, consulting services, data modeling, printing, sending postal mail, and processing event registration. We will only provide those companies the information they need to deliver the service. They are prohibited from using that information for any other purpose.

Legal Requests

CatchaDoc cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud, theft, harassment, and other rights. We can (and you authorize us to) disclose any information about you, including the content of your online communications, if we believe in good faith that such disclosure is necessary to:
(a) Comply with relevant laws or to respond to subpoenas or warrants served on us; (b) Protect or defend the rights or property of CatchaDoc or third parties; (c) Assist in an investigation; or (d) Protect the personal safety of personnel or members of the public in urgent circumstances.

Banner Advertisements on Our Website

Online advertisements on the Site do not collect any personally identifiable information on individual visitors. CatchaDoc does collect aggregate data on visitors such as time of day and web browser type. Such information may be shared with advertisers to determine their advertising effectiveness.

Affiliates

We may, in the future, have a parent company, subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”). We may share some or all of your Personal Information with these Affiliates, in which case we will require our Affiliates to honor this Privacy Policy.

Regarding Minors and Privacy

We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. We do not knowingly sell or share personal information of consumers aged 13–16 or use it for targeted advertising.

Information Security

We use HTTPS/TLS (with HSTS) and standard security headers, plus access restrictions for administrator accounts and security logging. No internet system is 100% secure.

Examples of standard security headers we employ include Strict-Transport-Security, X-Content-Type-Options, and X-Frame-Options/Referrer-Policy. We also maintain server and application logs. Security is risk management—no method is 100% secure.

Data Retention

We retain information only as long as necessary for the purposes described in this Policy or as required by law.

Account data: 24 months after last activity or upon deletion request (whichever comes first).

Server/application logs: 12 months.

Support tickets/communications: 24 months after closure.

De-identified analytics: retained; we commit not to re-identify.

Cookies & Tracking

We use first-party cookies for authentication, preferences, and analytics. You can manage cookies via your browser settings. If we deploy additional tracking or provide cookie controls, we will link those controls from the Site.

Your U.S. Privacy Rights

Depending on your state of residence, you may have the right to:

Request access to personal information

Request correction of inaccurate information

Request deletion of personal information

Obtain a copy of your data

Opt out of certain data uses

Professional Directory Listings: CatchaDoc maintains a directory of healthcare providers to ensure transparency for consumers and insurance network navigation. Information in these listings (e.g., name, NPI, office address, and specialty) is sourced from public records and insurance provider directories and is considered Public Domain Information.

Because this information is vital for public health transparency, CatchaDoc does not fulfill requests for the absolute deletion of professional directory listings for active licensed providers. However, providers may claim their profile at no cost to update their status (e.g., “Not Accepting New Patients”), correct office locations, or modify professional contact preferences.

How to Submit a Privacy Request

For security and identity verification purposes, CatchaDoc does not process privacy requests through automated account settings or self-service tools.

All requests must be submitted through our official Contact Us form:

Requests may include:

Data access

Data portability

Account deletion

Privacy inquiries

Please note: Account deletion requests apply strictly to user-created accounts and submitted personal data. Because professional directory listings serve a vital public transparency function for insurance network navigation, they are not subject to absolute deletion. However, providers are encouraged to claim their profiles to update status, availability, and office contact information.

We verify all requests and respond within legally required timeframes. If your request is denied, you may appeal by replying to our response email or contacting [email protected] with the subject line “Privacy Appeal.”

Sale/Share Statement

We do not sell personal information and we do not share personal information for cross-context behavioral advertising. If this ever changes, we will provide a “Do Not Sell or Share My Personal Information” link and update this Policy.

Global Privacy Control (GPC)

We honor a valid GPC signal as an opt-out for the browser sending the signal.

Authorized Agents (CA)

You may submit requests through an authorized agent. We may require proof of authorization and verification of your identity.

CCPA Compliance Statement

According to the California Consumer Privacy Act (CCPA), businesses that meet one or more of the following criteria are required to provide consumers with specific privacy rights, including the right to know what personal data is collected, the right to opt out of data sales, and the right to request deletion of personal information:

Have annual gross revenues over $25 million

Buy, receive, or sell the personal information of 100,000 or more consumers, households, or devices

Derive 50% or more of their annual revenue from selling consumer personal information

As much as we’d love to be rolling in millions and helping massive amounts of consumer, we don’t quite meet those criteria (yet).

So, What Does This Mean for You?
It means we are not legally required to have a CCPA page, but we still value your privacy and handle your data responsibly. If you’d like to help us reach those goals, feel free to spread the word and use our services daily.

In the meantime, rest assured that we’re not in the business of selling your data—we’re too busy just keeping the lights on!

HIPAA Compliance & Business Associate Responsibilities

CatchaDoc enters into Business Associate Agreements (BAAs) and Mutual Non-Disclosure Agreements (NDAs) with healthcare providers to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA).

What This Means for You:

Limited PHI Handling – CatchaDoc only processes PHI as necessary for scheduling appointments and related administrative tasks.

Secure Data Management – We implement reasonable safeguards to protect any PHI shared through our platform.

Provider Responsibility – Healthcare providers are responsible for any additional PHI shared beyond scheduling. If you have concerns about your medical data, please review your provider’s privacy policy.

No Data Monetization – We do not sell, rent, or share PHI with third parties.

Scope Clarifier – We do not store medical histories, diagnoses, or treatment records. Any PHI shared outside of appointment scheduling is governed by your healthcare provider’s policies.

User-Generated Content (UGC)

Content you post (e.g., reviews, photos, comments) may be public. Please do not post sensitive information. You can report or request takedown of UGC at [email protected].

This Site Contains Links to Other Sites

CatchaDoc is not responsible for the privacy practices or the content of any other websites to which the Site links or to which link to the Site. By clicking on a link, logo, or other item, or using certain services available on the Site, including the online communication services, please note that you may no longer be on the Site. To check what Internet location you are on, note the URL at the top and/or bottom of your browser. We encourage you to read the posted privacy statement of that website whenever interacting with any website.

Opting Out

We provide the opportunity to “opt-out” of having your Personal Information used for certain purposes when we ask for this information. For example, if you no longer wish to receive our emails, you may opt-out of receiving them by following the instructions included in each email, by signing into your account, or by emailing us.

Notification of Changes

We may update this Privacy Policy from time to time as Site services change or expand. If we make substantial changes to this Privacy Policy, we will post the updated policy on this page, and we will post notice that this Privacy Policy has changed in the settings area of the Site and in this Policy. The notification of revised terms will appear on the website thirty (30) days prior to the changes taking place. Once any changes that we make to this Privacy Policy become effective, your continued use of the Site after such time will signify your acceptance of the new terms.

We maintain prior versions upon request.

Contact Information

Questions or comments about this Privacy Policy: [email protected]
(Data Controller: Escondido Media LLC)

Last Modified: March 30, 2026